Cisco Jabber vs Skype: Difference and Comparison

In today’s world, where communication through the internet has become the need of the hour, the need for communication software has increased immensely.

The quality of software becomes quite important when it comes to video conferencing, sending messages and sharing files. Cisco Jabber and Skype are the two software which are popularly used for business purposes.

Key Takeaways

  1. Cisco Jabber offers more advanced collaboration features than Skype, such as screen sharing, file transfer, and virtual whiteboarding.
  2. Skype is easier to use than Cisco Jabber and is more widely recognized among the general public.
  3. Cisco Jabber is designed primarily for business use, while individuals and businesses use Skype for personal and professional communication.

Cisco Jabber vs Skype

The difference between Cisco Jabber and Skype is that Cisco Jabber has more features than Skype. It offers users reliable and safe communication. Cisco Jabber is a hardware-based video conferencing, whereas Skype is software-based video conferencing. Cisco Jabber and Skype are used for business purposes but have differences in terms of features.

Cisco Jabber vs Skype

Cisco Jabber also has an exceptional software kit which allows users to enhance web-based applications to make decisions faster, improve results and increase the productivity of the workforce.

It provides users with additional features such as multilingual support and a bot framework to help businesses by sending and receiving messages.

Skype is software owned and created by Microsoft and specially designed for office integration. Skype allows users to attend video conferencing through phone numbers.

Skype is used professionally by 400 million users all over the world. It makes instant messaging, online calls, meetings, and presentations easy and faster.

Comparison Table

Parameters of ComparisonCisco JabberSkype
DefinitionIt is a hardware based video conferencing designed to facilitate needs of the business in communication and collaboration.It is a software based video conferencing to facilitate needs of 400 million professional internet users.
ApplicationIt needs to upgrade its quality of features and business to stay longer in the market.It is an easy messaging tool which is best for small businesses and start ups.
Software Development KitIt has a software development kit which allows users to enhance web based applications.It doesn’t have any software development kit.
Premium planIt has a high priced premium planIt gives an affordable premium plan
ComplexityA little complex to useVery easy to use
Customer experienceCisco Jabber has low customer experience.Skype has high customer experience.
IntegrationIt integrates easily with multiple systems.It integrates only with few systems.
Available supportYou can connect via Email for support.You can connect via phone,live support etc.

What is Cisco Jabber?

Cisco Jabber is a hardware-based video conferencing designed to facilitate the needs of the business in communication and collaboration. Cisco Jabber offers more secure and reliable communication to users.

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Along with Video Conferencing, users also share screens and send and receive messages on any mobile device like iPad or iPhone anywhere.

Other additional features, such as an integrated Cisco Phone line, Cisco Unified Communications Manager integration for manageable call control and session management, and multilingual support, are included in Cisco Jabber.

Bot Framework is also present to help businesses to share messages, incoming calls, and active chats. Cisco Jabber’s pricing depends upon the demand and can also be bought from Cisco partners.

Jabber is available as a mobile app on android devices. It integrates with third-party platforms such as Microsoft Office to allow users to check other users’ availability and can help them stay connected.

It is an easy-to-implement software that is easily accepted by the user. It has excellent integration with Cisco software, enabling it easy to connect with other users.

The software development kit makes it exceptional as it allows users to make decisions faster, increases workforce productivity, and gives better search results.

What is Skype?

Skype is owned and created by Microsoft. It is a software released in 2003 for peer-to-peer communication to reduce the cost of voice calls.

It is designed especially for professional use due to its very simple interface. It is used professionally by 400 million users around the world.

It is used for instant messaging, online calls, meetings, and presentations. It is the most famous platform and the sixth most downloaded app used everywhere.

Skype supports Audio Conferencing. If you are not available at a place where you can join the online meeting of your organization, Skype allows you to dial the phone number and join the meeting using a mobile phone.

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Skype has improved its feel and look to make it attractive to users. The special features like Audio Conferencing, Call Monitor, Rate My Call, Quick Access Controls, and Skype Directory make it different from the rest. 

With a single click, a user can call or message due to the presence of special buttons for Quick Action. It makes sharing information easy regardless of location.

Skype allows easy integration with other Microsoft 365 applications supporting a wide array of languages.

The only issue with Skype is that Call Monitor has limited functionality, and it allows only limited applications to integrate with itself. Although the premium plan is affordable, it doesn’t give any free trial. 


Last Updated : 28 July, 2023

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28 thoughts on “Cisco Jabber vs Skype: Difference and Comparison”

  1. The availability of Cisco Jabber as a mobile app on android devices, along with its integration with third-party platforms, is an important aspect of its usability and reach.

  2. The focus on professional use by Skype and its support for audio conferencing contribute to its wide recognition and applicability across various industries.

    • The ability to attend online meetings through phone numbers is a practical feature of Skype that adds to its convenience for users.

    • Indeed, the professional features of Skype, such as audio conferencing, make it a suitable option for professional communication and collaboration.

    • Absolutely, having a clear overview of the parameters of comparison makes it easier to decide which software best suits specific needs.

  3. The clear comparison between Cisco Jabber and Skype provides valuable insights into the differences in features, integration, and available support for both software.

    • The emphasis on the unique features and software development kit of Cisco Jabber, along with Skype’s widespread professional use, presents a comprehensive view for users in making the right choice.

    • Absolutely, having a holistic understanding of the key distinctions helps users make informed decisions about the most suitable communication software.

  4. The user-oriented approach of Cisco Jabber, specifically in its focus on secure and reliable communication, offers businesses a distinct advantage in communication and collaboration.

    • The wide recognition and user-friendly interface of Skype offer a compelling option for both personal and professional communication needs.

    • Absolutely, the emphasis on user experience and reliability is crucial, and Cisco Jabber’s features provide a strong foundation for effective business communication.

  5. Cisco Jabber and Skype are two popularly used communication softwares with specific features to cater to different business and personal needs.

    • I agree with you about the distinction between both softwares. Cisco Jabber seems to focus more on business and professional tools, while Skype is popular among the general public for personal and professional communication

  6. Cisco Jabber’s focus on hardware-based video conferencing for business needs is a notable aspect, distinct from Skype’s software-based approach. Each has its own set of unique features to offer.

    • The simplicity of Skype and its wide recognition indeed make it appealing for general communication usage.

    • Absolutely, the distinction in the approaches of Cisco Jabber and Skype is essential in understanding how they cater to different user requirements.

  7. It’s interesting to see how Cisco Jabber’s software development kit contributes to enhancing web-based applications, setting it apart from Skype in this aspect.

    • The widespread professional use of Skype, along with its integration with Microsoft Office, provides a strong foundation for seamless communication and collaboration.

    • Absolutely, the unique features of Cisco Jabber, including multilingual support and a bot framework, make it a compelling option for businesses with specific needs.

  8. Both Cisco Jabber and Skype offer unique benefits and features. It’s important to evaluate these aspects to decide which one aligns with specific user requirements.

    • The availability of support channels is an important consideration for many users, and the distinction between Cisco Jabber and Skype in this aspect is quite illuminating.

  9. The complexity of use and different levels of customer experience for Cisco Jabber and Skype are key factors for users to consider in choosing the most suitable software for their needs.

    • The availability of support channels and the ease of integration are significant factors for users to assess in selecting the most suitable communication software.

    • Absolutely, the distinction in user experience and complexity is an important aspect for users to evaluate based on their specific requirements.


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