Difference Between Hotjar and Crazy Egg

People are always looking for the best tool when it comes to working on the internet. Several marketing people have got a lot of web-optimization tools to choose from. However, out of the top website optimisation tools are the Hotjar and Crazy Egg.

If you are looking for the attention of the website viewers then the heatmap tool provided by these companies comes into effect. These are the two best options available in this vast market. But, it all depends upon the interests of the users.

Hotjar vs Crazy Egg

The main difference between Hotjar and Crazy Egg is that Hotjar has a free forever plan for its users and any user can sign up for it. On the other hand, Crazy Egg did the same thing too but since last year it limited that offer to a 30-day free trial.

Hotjar vs Crazy Egg

Another single difference is that Hotjar is laser-focused on the businesses online.

Comparison Table Between Hotjar and Crazy Egg

Parameters of ComparisonHotjarCrazy Egg
Designed ForHotjar is designed for marketing and product teams.Crazy Egg is developed for businesses of all sizes, selling to customers online.
Rating4.5/5  stars4.7/5  stars
Ease of Use4.5/5 stars4.6/5 stars
Customer support4.1/5 stars4.5/5 stars
Features and Functionality4.4/5 stars4.5/5 stars
Number of users1-4991-1000+
Value for money4.1/5 stars4.5/5 stars

What is Hotjar?

Hotjar is a website analyzing company that provides its users with tools such as heatmaps, session recordings, and surveys. The company was founded in 2014 boasts to be self-funded, profitable, and a fully distributed company.

The mission of Hotjar is to understand that how different users behave on your website. Hotjar is based in more than 180 countries and has a team that works remotely throughout European countries, the Americas, and throughout Africa too.

Hotjar helps its users to make them understand how to grow conversions by making few changes and improving UX. One of the tools that it provides you with is the Heatmap tool.

For those who do not know what a heatmap tool is: heatmap is a tool that calculates the attention by grabbing the HTML of your page.

Well, after your page has been grabbed then it is analyzed with the parts that people interact with. One of the biggest advantages of Hotjar is that it is an ‘all- in- one analytics and feedback tool.’

And other than that Hotjar also provides services from other marketing tools. Some examples are ClickTale, SurveyMonkey, and Qualaroo.


What is Crazy Egg?

Founded by Hiten Shah and Neil Patel in 2006, Crazy Egg is a testing platform. This awesome platform has been created to help people improve their website conversing rate.

If you are a business owner like say suppose you own an online store then using the tools provided by Crazy Egg might be beneficial for you and as well as your business.

Crazy Egg also provides tools like heatmaps. Crazy Egg’s service providers provide plenty of resources that empower its users to get the best possible results on your website. Crazy Egg has evolved in the past few years in such a way that it is the people’s choice whenever they need heatmapping tools.

The company has got the best reviews on the internet and has all the latest resources so that conducting an online business becomes easy for you. Staying competitive in this recent world is very difficult and this is why Crazy Egg has brought the perfect solution for you.

Crazy Egg also updated their services and brought newly added built-in integrations in it. They are Google Tag Manager, Shopify, HubSpot, Optimizely, and Squarespace.

The pricing model of Crazy Egg is quite simple and one can select which is suitable to them the most. There are five different pricing categories offered: Basic, Standard, Plus, Pro, and Custom.

Crazy Egg also offers a free 30-day trial for newcomers. And, if you think that it is not the one then you can always back out from Crazy Egg.

crazy egg

Main Differences Between Hotjar and Crazy Egg

  1. Both these companies are the best in their way however, people tend to stick to Crazy Egg because people found out that Crazy Egg creates a better user experience.
  2. Hotjar has a forever free plan which attracts most people however, Crazy Egg does not have a forever free plan but it does have a 30-day free trial.
  3. Crazy Egg has got a list report that displays all the elements on your page that have received a click whereas Hotjar does not have click data.
  4. Crazy Egg is used by about more than 290,000 websites and on the other hand, Hotjar is used by about 425,000 websites.
  5. Hotjar leads in countries like the US, and the UK whereas Crazy Egg leads in Iceland, Ethiopia, and Cote d’Ivoire.
  6. The quality support provided by Hotjar is much better than Crazy Egg because Hotjar offers both phone and live-chat support whereas if your plan at Crazy Egg is the lowest then you can expect the lowest level of support from them.


Both Hotjar and Crazy Egg ha got standout features for its users all around the globe. And clearly, we can see that both have their advantages and disadvantages. However, it depends on you to select the right one to conduct your daily business.

Several customers are saying that Crazy Egg has been the best for them. So, I think you should try out their 30-day free trial too and check out what do they have to offer you. Crazy Egg however has got online support for their customers and you can get it too.

Hotjar is slightly ahead of Crazy Egg when it comes to product features. As there are some features like for sales, radial mapping is not included in Crazy Egg. Well, in the end, I say try out both and select the one which is the most suitable for you and for conducting your business.


  1. https://ieeexplore.ieee.org/abstract/document/8735003/
  2. https://www.emerald.com/insight/content/doi/10.1108/978-1-83867-078-820191010/full/html
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