Retail vs Consumer Banking: Difference and Comparison

Both retail banking and consumer banking are services provide to their customers with some additional facilities for their customers to keep their money safe in banks.

Key Takeaways

  1. Retail banking refers to banking services provided to individual customers, while consumer banking refers to banking services provided to consumers, which may include individuals or businesses.
  2. Retail banking focuses on deposit and withdrawal services, while consumer banking includes a wider range of services such as loans, credit cards, and investment products.
  3. Retail banking is generally provided through physical branches, while consumer banking may be provided through physical branches, online, and mobile channels.

Retail Banking vs. Consumer Banking

Retail banking is a type of banking in which services are given to the customers. Businesses are not involved in retail banking. Retail banking focuses mainly on money deposit and  withdrawal. Retail banking is also called private banking. In consumer banking, banking services are given to both customers and businesses. Loans are also provided in consumer banking. It also provides investment services. 

Retail Banking vs Consumer Banking

Retail banking is also known as private banking, where people of high net worth and income have the facility to make their accounts in them.

Consumer banking is also known as personal banking, where people with a commonwealth and salary can make an account in such banks.

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Comparison Table

Parameters of ComparisonRetail BankingConsumer Banking
MeaningIt helps provide services and products to its retail customers to increase their business.It is a financial institution that provides Facilities and services to customers having a minimum income.
Services providedThey provide services such as ATMs, having an RD account, access to business loans, etc.They provide services related to giving debit and credit cards and access to NEFT banking.
Another nameThe other name for Retail banking is Private Banking.The other name for consumer banking is Personal Banking.
Customer typeCustomers of a Retail bank are people with a high net-worthCustomers in consumer banking are traditionally people with standard savings accounts.
Main functionThey help in the improvement and liquidity of the money of an individual or an entity.They help their customers to get loans and other card and online banking facilities.

What is Retail Banking?

Retail banking is also known as private banking, where people of high net worth and income can make their accounts in them.

Retail banking offers access to an ATM card, mobile banking, RD account, etc. Retail banking is often said to be a form of commercial banking that focuses on giving services to its customers.

Local people prefer retail banking more as they are more into business. Hence, retail banking is very efficient for the growth of the business of local people. Retail banks help in increasing liquidity and money supply.

retail banking

What is Consumer Banking?

Consumer banking is also known as personal banking, where people with a commonwealth and salary can make an account in such banks.

In consumer banking, the banks provide access to internet banking, debit card, initiating a credit card balance, access to a feature of NEFT, etc.

The primary function performed in consumer banking is providing facilities on credit to a consumer banking customer.

consumer banking

Main Differences Between Retail Banking and Consumer Banking

  1. Customers in retail banking include individuals of high net worth, institutions, businesses, etc. On the other hand, customers in consumer banking have individuals with regular savings accounts, retired individuals, students, etc.
  2. The primary function that a retail bank performs is that they improve the supply and liquidity of money to increase the business of their customers. On the other hand, the primary function performed by a consumer bank is that it helps provide loans on a credit basis for their customers.
Difference Between Retail Banking and Consumer Banking
References
  1. https://www.sciencedirect.com/science/article/pii/S0378720601000970
  2. https://onlinelibrary.wiley.com/doi/abs/10.1002/cb.46
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