Aside from the two options, there are other ways Dell can help support your business.
For example, if you have a question about access control solutions or general IT issues, their Local Technical Assistance Centers are ready to help you!
Dell NBD Support is an optional feature that provides remote troubleshooting tools, device management tools, and access to support engineers.
Key Takeaways
- Dell Pro Support offers 24/7 direct access to expert technicians, while Dell NBD Support provides next-business-day on-site service.
- Dell Pro Support includes proactive monitoring and automated issue detection, which Dell NBD Support does not offer.
- Dell Pro Support covers more hardware and software issues than Dell NBD Support.
Dell Pro vs Dell NBD Support
Dell ProSupport provides 24/7 direct access to highly trained technicians for fast, reliable, and comprehensive technical support. Dell NBD Support is a standard level of support that offers next-business-day onsite service for hardware issues. It covers hardware repairs, replacement parts, and labour.
Dell Pro is a more comprehensive option. It offers faster response times, better quality support, and access to online tools and is more expensive than Dell NBD.
Dell Pro is an option that is more comprehensive and offers faster response times, better quality support, and access to online tools. It is also more expensive than Dell NBD.
Dell NBD Support is an upgrade to Dell Pro Support. With Dell NBD Support, you can access remote troubleshooting and device management tools.
It’s also available for a set fee rather than on an hourly rate like Dell Pro Support. Dell NBD support also includes priority contact with engineers and technical staff at no additional cost if it’s after hours
or on weekends when they’re not working, six months of warranty coverage, remote monitoring of your devices, and scheduled maintenance services.
Comparison Table
| Parameters of Comparison | Dell Pro Support | Dell NBD Support |
|---|---|---|
| Type | It is a one-time service that only works with one system at a time; Dell Pro is an ongoing service that supports up to five systems at a time. | Usually takes two to four weeks to deliver your product when you order it online, and no remoteness |
| Pricing | High Prices | Offering a much lower price than Dell Pro |
| Time | Offers remote troubleshooting tools and very fastly | Usually takes two to four weeks to deliver your product when you order it online, and there is no remoteness |
| Services | Free Tech Support, Phone Support, Live Chat, Email Support, and Live Chat | A shorter list of services |
| Availability | They are not available at your local Dell Store. | You can find it at your local Dell Store, such as the XPS 13, Inspiron 13 7000, and XPS 15. |
What is Dell Pro Support?
When paired with the Premier Onsite Service option, Dell Pro Support can provide you with 24/7 access to services like remote troubleshooting and device management tools to help you with your business or home network.
Dell Pro is a higher-end line of products designed to meet the needs of businesses and advanced users.
In addition to providing more features and options than the standard Dell offerings, Dell Pro products are available at a fraction of the price.
Dell Pro Support is an essential tool for businesses of all sizes.
When it’s offered as part of the Premier Onsite Service, Dell Pro Support has made it even more valuable to business customers by providing them with access to a team of technicians
who will take care of any issue no matter what time of day it is happening?
What is Dell NBD support?
Dell Networking Business Deployment Services (or Dell NBD) is an optional feature that offers remote troubleshooting and device management tools to help you with your business or home network.
Dell NBD support offers remote troubleshooting and device management tools to help small businesses or home office networks get up and running quickly without spending money on expensive in-person visits or phone calls.
Dell NBD also provides users with a single point of contact for their IT needs. This service is available for the following products:
Dell PowerEdge Servers, Dell PowerVault Storage Arrays, Dell NetApp FAS4000 Series – 4-bay SANs, Dell EqualLogic PS Series System, Dell Networking Switch 8300 Series, Dell Wyse Thin Clients.
Main Differences Between Dell Pro and Dell NBD Support
- Dell Pro Support is a 24/7 support option with onsite technicians, while Dell Networking Business Deployment Services (or Dell NBD) Support is a remote management service.
- Dell Pro provides onsite support with onsite technicians who will come to your business or home to fix any hardware and software problems. Dell NBD only provides an option for remote troubleshooting, but not onsite service.
- Dell Pro support is available for your hardware, software, and services, including servers, desktops, and even tablets. Dell NBD supports only servers at this time.
- Dell Pro can be scheduled up to one month in advance, whereas Dell NBD does not require scheduling as it is a dynamic service that comes into effect when an issue arises.
- Dell Pro Support offers the most comprehensive services than Dell NBD Support.
- https://www.sciencedirect.com/science/article/pii/0370269396000469
- https://heinonline.org/hol-cgi-bin/get_pdf.cgi?handle=hein.journals/abaj86§ion=178
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