Aside from the two options, there are other ways Dell can help support your business.
For example, if you have a question about access control solutions or general IT issues, their Local Technical Assistance Centers are ready to help you!
Dell NBD Support is an optional feature that provides remote troubleshooting tools, device management tools, and access to support engineers.
Key Takeaways
- Dell Pro Support offers 24/7 direct access to expert technicians, while Dell NBD Support provides next-business-day on-site service.
- Dell Pro Support includes proactive monitoring and automated issue detection, which Dell NBD Support does not offer.
- Dell Pro Support covers more hardware and software issues than Dell NBD Support.
Dell Pro vs Dell NBD Support
Dell ProSupport provides 24/7 direct access to highly trained technicians for fast, reliable, and comprehensive technical support. Dell NBD Support is a standard level of support that offers next-business-day onsite service for hardware issues. It covers hardware repairs, replacement parts, and labour.
Dell Pro is a more comprehensive option. It offers faster response times, better quality support, and access to online tools and is more expensive than Dell NBD.
Dell Pro is an option that is more comprehensive and offers faster response times, better quality support, and access to online tools. It is also more expensive than Dell NBD.
Dell NBD Support is an upgrade to Dell Pro Support. With Dell NBD Support, you can access remote troubleshooting and device management tools.
It’s also available for a set fee rather than on an hourly rate like Dell Pro Support. Dell NBD support also includes priority contact with engineers and technical staff at no additional cost if it’s after hours
or on weekends when they’re not working, six months of warranty coverage, remote monitoring of your devices, and scheduled maintenance services.
Comparison Table
| Parameters of Comparison | Dell Pro Support | Dell NBD Support |
|---|---|---|
| Type | It is a one-time service that only works with one system at a time; Dell Pro is an ongoing service that supports up to five systems at a time. | Usually takes two to four weeks to deliver your product when you order it online, and no remoteness |
| Pricing | High Prices | Offering a much lower price than Dell Pro |
| Time | Offers remote troubleshooting tools and very fastly | Usually takes two to four weeks to deliver your product when you order it online, and there is no remoteness |
| Services | Free Tech Support, Phone Support, Live Chat, Email Support, and Live Chat | A shorter list of services |
| Availability | They are not available at your local Dell Store. | You can find it at your local Dell Store, such as the XPS 13, Inspiron 13 7000, and XPS 15. |
What is Dell Pro Support?
When paired with the Premier Onsite Service option, Dell Pro Support can provide you with 24/7 access to services like remote troubleshooting and device management tools to help you with your business or home network.
Dell Pro is a higher-end line of products designed to meet the needs of businesses and advanced users.
In addition to providing more features and options than the standard Dell offerings, Dell Pro products are available at a fraction of the price.
Dell Pro Support is an essential tool for businesses of all sizes.
When it’s offered as part of the Premier Onsite Service, Dell Pro Support has made it even more valuable to business customers by providing them with access to a team of technicians
who will take care of any issue no matter what time of day it is happening?
What is Dell NBD support?
Dell Networking Business Deployment Services (or Dell NBD) is an optional feature that offers remote troubleshooting and device management tools to help you with your business or home network.
Dell NBD support offers remote troubleshooting and device management tools to help small businesses or home office networks get up and running quickly without spending money on expensive in-person visits or phone calls.
Dell NBD also provides users with a single point of contact for their IT needs. This service is available for the following products:
Dell PowerEdge Servers, Dell PowerVault Storage Arrays, Dell NetApp FAS4000 Series – 4-bay SANs, Dell EqualLogic PS Series System, Dell Networking Switch 8300 Series, Dell Wyse Thin Clients.
Main Differences Between Dell Pro and Dell NBD Support
- Dell Pro Support is a 24/7 support option with onsite technicians, while Dell Networking Business Deployment Services (or Dell NBD) Support is a remote management service.
- Dell Pro provides onsite support with onsite technicians who will come to your business or home to fix any hardware and software problems. Dell NBD only provides an option for remote troubleshooting, but not onsite service.
- Dell Pro support is available for your hardware, software, and services, including servers, desktops, and even tablets. Dell NBD supports only servers at this time.
- Dell Pro can be scheduled up to one month in advance, whereas Dell NBD does not require scheduling as it is a dynamic service that comes into effect when an issue arises.
- Dell Pro Support offers the most comprehensive services than Dell NBD Support.
- https://www.sciencedirect.com/science/article/pii/0370269396000469
- https://heinonline.org/hol-cgi-bin/get_pdf.cgi?handle=hein.journals/abaj86§ion=178
Last Updated : 13 July, 2023
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Sandeep Bhandari holds a Bachelor of Engineering in Computers from Thapar University (2006). He has 20 years of experience in the technology field. He has a keen interest in various technical fields, including database systems, computer networks, and programming. You can read more about him on his bio page.
Dell NBD Support is an improvement over the Dell Pro Support as it provides next-business-day on-site service at a lower price. It’s a good balance between quality and price.
Next-business-day on-site service is indeed a very attractive feature that Dell Pro doesn’t offer. It’s definitely an option to consider for small business or home network.
I honestly don’t see why anyone would choose the more expensive option when Dell NBD Support offers the same level of support for a lower price.
Dell Pro’s 24/7 direct access to expert technicians and comprehensive technical support is an essential tool for businesses. However, the higher price might be a barrier for smaller businesses.
Indeed, the cost could be prohibitive for small businesses. It’s a trade-off between quality and affordability. Dell NBD Support offers a more cost-effective solution for businesses with budget constraints.
This article provides a clear and informative comparison between Dell Pro and Dell NBD Support. It’s helpful in determining which option is best suited for individual needs.
I agree, it’s quite educational to understand the differences in support services provided by Dell. Very useful for businesses and individuals in making the right choice.
The article clearly outlines the features of both Dell Pro and Dell NBD Support, providing a comprehensive understanding of the services offered. It gives a well-rounded perspective for potential customers.
The comparison table makes it easier to visualize the differences between Dell Pro and Dell NBD Support. It simplifies the decision-making process when choosing the right support service.
Dell Pro Support is a great option for businesses that need immediate, comprehensive support, catering more hardware and software issues and it’s a great option that covers more aspects than Dell NBD Support.
Yes, I agree with both of you. The only thing I would add is that it’s definitely worth the higher price.
I couldn’t agree more with you. Faster response, and a dedicated team working 24/7 specialized in any kind of issue without the need to schedule it in advance. Dell Pro is absolutely worth it.