How to Cancel Order on Dominos App the Easy Way

The Domino’s App

The Domino’s App makes it easy to order pizzas and track your order while waiting. However, situations may arise when you need to cancel an order you’ve just placed. Canceling an order on the Domino’s App is simple and hassle-free.

Firstly, ensure you have the Domino’s App installed on your smartphone. Open the app and log in to your account using your credentials. Once you’re logged in, you will have access to the app’s various features, including your order history.

If you need to cancel an order, navigate to the ‘My Orders’ section. This page will display a list of all your current and previous orders. Identify the order number of the one you would like to cancel.

Next, to initiate the cancellation process, tap the ‘Contact Us’ option or the customer care option in the app’s menu. A virtual assistant will appear on your screen to assist you with your request. Type “Cancel My Order” in the chat and press OK. The virtual assistant will then process your request and confirm the cancellation.

Remember that cancellation is subject to Domino’s policies and may only be possible within a certain timeframe after placing the order. In some cases, you may be charged a cancellation fee. Read and understand the cancellation policy before placing your order on the Domino’s App.

Locating Your Recent Orders

Accessing Account Information

You’ll first need to access your account information to locate your recent orders on the Domino’s App. To do this, open the app and log in using your registered email address and password. Once logged in, you can view your order history and other account-related details.

Navigating the Order History

Once in your account, find the navigation menu, represented by three horizontal lines or a gear icon, depending on the app version. Select “My Orders” or “Order History” from this menu to view your recent orders. This page will display a list of your past orders, allowing you to select the specific order you wish to cancel. If you need to cancel an order, follow the steps mentioned above. Be sure to make cancellation decisions promptly, as you may not be able to cancel an order once it’s being prepared or dispatched.

Steps to Cancel Order on Dominos App

Cancelling your order on the Dominos app is simple and quick. Just follow these steps:

1. Download and log into the Domino’s App: Ensure you have the Domino’s mobile app installed on your smartphone and log in using the account you made the order with.
2. Navigate to ‘My Orders’: Once logged in, go to the app’s ‘My Orders’ section. This is where you will find a list of your current and previous orders.
3. Select the order you want to cancel: Find the order that you wish to cancel and click on it to view more details. Check the order details and confirm that this is the one you want to cancel.
4. Cancel the Order: Finally, tap the ‘Cancel Order’ button and confirm your cancellation by clicking ‘Yes.’ It’s important to note that cancellation might not be possible if the order has already been processed or is very close to being delivered.

After these steps, your order should be successfully canceled. However, if you face any issues or cannot cancel the order through the app, you can always contact Domino’s customer care to request assistance. Remember that the refund process may take several days, depending on your original payment method.

What to Expect After Cancellation

Email Confirmation

You will receive an email confirmation once you successfully cancel your order on the Domino’s App. This email will contain details of your canceled order, such as the order number, items ordered, and the amount you will be refunded. It is crucial to check your email inbox and the spam or junk folder in case the confirmation email was accidentally filtered out.

Refund Timeline

After the cancellation, your refund process will be initiated. The refund timeline for Domino’s varies depending on the original payment method used. Here is a brief overview of the refund timelines for different payment methods:

• Credit/Debit Card: Refunds to credit or debit cards can take 5-7 business days, depending on your card-issuing bank.
• Online Banking: If you paid online, the refund will appear in your account within 2-4 business days.
• E-wallets: For payments made through e-wallets (e.g., PayPal, Google Pay, etc.), refunds are processed within 1-2 business days.

Please remember that the refund timelines mentioned above are meant to serve as a general guideline. Sometimes, the refund may take longer to be processed and credited back to your account. If you do not see the refund after the expected timeline, it’s recommended to contact Domino’s customer support or your respective bank or e-wallet provider for further clarification.

Can Dominos Cancel Your Order?

You may need to cancel your Domino’s pizza order in certain situations. The good news is that you can easily do this through the Domino’s app. To begin the cancellation process, make sure you have the app installed on your device and are signed in to the account used to place the order.

Once you are signed in, locate the My Orders section in the app. From there, you should see a list of your recent orders. Find the order you wish to cancel and click on it to open the order details. Within the order details, look for a Cancel Order button, click on it, and then confirm the cancellation by selecting ‘Yes.’

Remember that the cancellation process may vary depending on the status of your order. For instance, if your order is already out for delivery or has been completed, cancellation might not be possible. Sometimes, you might need to contact Domino’s customer service directly to request a cancellation and possibly discuss refund policies.

In summary:

1. Ensure you are signed in to the Domino’s app.
2. Navigate to the My Orders section.
3. Click on the order you want to cancel and find the Cancel Order button.
4. Confirm cancellation by clicking ‘Yes’.

By following these steps, you should be able to cancel your Domino’s order with relative ease.

Last Updated : 15 October, 2023