Difference Between Branch Banking and Agent Banking

The concept of banking dates back to many centuries. A bank is a system that deposit, borrow, give loan, to its users. It acts as a bridge between those who have extra money to save and the person who needs money.

There are many types of banking available now. Branch Banking and Agent Banking are two types of Banking system available amongst many other banking systems.

Branch Banking vs Agent Banking

The main difference between Branch Banking and Agent Banking is that Branch Banking is a banking system in which a bank has spread its services by establishing its offices in every possible corner to serve its purpose.

However, Agent Banking is like a virtual bank in which anyone or anything can work as a system of the bank and provide its service on behalf of a bank.

Branch Banking vs Agent Banking

Branch Banking is an extended service of the main office of a bank. It provides all services like the main office of a bank, but it is extended to serve customers at their location.

It is convenient for people to use the branches of the bank.

Agent Banking is a banking system that connects rural people, small businesses, and users to a bank for all the services that the main bank provides.

An agent can do the function like sending or receiving money, depositing money or giving small loans on behalf of a bank.

Comparison Table Between Branch Banking and Agent Banking

Parameters of ComparisonBranch BankingAgent banking
PurposeIt is a banking centre that provides face-to-face or automated service of the bank to the customer.It is an outlet that conducts banking services to unserved or underserved people on behalf of banks.
FunctionIt performs all the same functions that its head office is performing.It offers some limited but important basic functions of a bank.
Operation CostIt requires more operational costs.It requires less operational cost.
ResourcesIt has more resources.It has fewer resources.
Area CoveredIt can not reach more remote places.It is especially for remote areas and small businesses.

What is Branch Banking?

Branch Banking is a system of a financial institution that is extended to provide service to its customers.

As everyone can not reach the bank’s head office when needed, branch banking is a good option to use bank service conveniently. It provides all facilities that one needs from a bank.

It has advanced its functions in these years. It provides banking services and is also permitted to sell insurance and investment products. Based on its functions and services, it is divided into different types.

These include Instore Branch Banking and foreign Bank branch.

Instore Branch Banking can be found in a retail place, for example, in a shopping mall or a metro station. If in need it can provide some basic services in no time.

It can be a bank providing full service or limited service. It has limited staff and uses other methods like ATM or other technology to provide Services.

Foreign Bank Branch is Branch Banking, which has to follow all the regulation made by its home office and the country in which it operates.

There are many other types of Branch Banking, but the basic function of all the banks is the same.

What is Agent Banking?

Agent Banking is a Banking system that mainly connects unserved or underserved rural people, small businesses, etc. Banking services are provided by agents on behalf of a bank to the customers.

A user can deposit, withdraw, send money or apply for a loan with the help of these agents.

Anyone can be an agent like a mobile network operator, a pharmacy, a post office, or any other shop. It let them connect any bank from any part of the world to any isolated location.

It has to perform the task under the guidance of the main bank.

Agent Banking has many agents equipped with any machine like POS, card reader, bar code scanner, a mobile phone, or a personal computer to perform the task on behalf of the bank.

These devices help them to connect with bank servers. The agent can verify the customer by asking for a PIN or sometimes even a biometric.

Many financial institutions used agents to divert the crowd from their branch to an agent, and sometimes, they use an agent to reach remote places. Banking agents are an important part of mobile banking as they perform many tasks using mobile-only.

Main Differences Between Branch Banking and Agent Banking

  1. Branch Banking is a formal body of the main bank. On the other, Agent Banking is an informal body of the banking system.
  2. Branch Banking requires more resources and operating costs to perform the function, whereas anyone can do agent Banking as it requires very little capital.
  3. Branch Banking can not reach the more remote location due to negative operating cost at these places, but anyone can do agent Banking hence has more reach.
  4. Branch Banking is an extended part of a parent bank. On the other hand, Agent Banking is a financial institution doing all the bank functions on its behalf.
  5. In Branch Banking, it has the authority to decide by discussing it with higher bodies, while in Agent Banking, it only has to perform pre-assigned duties of the bank.
Difference Between Branch Banking and Agent Banking


Banking is everyone day to day need. We can not imagine our life without it. It made our life easier, and its various types give us many choices that make our life more comfortable.

Branch Banking and Agent Banking are just two different types of banking that can be useful to everyone.

Branch Banking is a formal body available easily to users to fulfil customer demands. At the same time, Agent Banking is a more convenient banking system available in the footsteps of customers.

Customers can choose any service according to their convenience.

All things have their advantages and disadvantages. In some cases, if there is no branch at any place, then agent banking can help the person and vice versa.

So a user should need to know and have an understanding of both systems.


  1. https://link.springer.com/chapter/10.1007/978-3-319-43434-6_31
  2. https://pdfs.semanticscholar.org/d5fe/bba91cbaf64760a8ab02504fddaaae51e1e5.pdf

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