TQM vs QMS: Difference and Comparison

The most crucial component of a business is selling things, but other aspects such as delivery and customer pleasure are also important.

Without complete response and support, as well as answers to client questions, a firm cannot reach its full potential, and tms (total quality management) and qms (quality management system) are two technologies that can help.

Key Takeaways

  1. TQM stands for Total Quality Management, a management approach to long-term success through customer satisfaction.
  2. QMS stands for Quality Management System, a set of policies, processes, and procedures for planning and execution in the core business areas of an organization.
  3. TQM is a holistic approach to quality management, whereas QMS is a more specific set of procedures and processes.


TQM is a management philosophy that aims to improve the quality of a company’s products and services by involving every organization member in a continuous process of improvement. QMS refers to attributes a company uses to manage all quality-related activities in the organization.


Total Quality Management (TQM) originated in production, but due to its rising popularity, it has spread to practically every industry.

TQM was primarily focused on enhancing procedures to achieve customer experience, frequently by implementing a loop of Planned, Execute, Verify, and Act (PDCA). People were frequently in charge of TQM instead of large enterprises.

An efficient quality management system (QMS) will be aligned with only a strategy for continuous monitoring and assessment, as well as a commitment to excellence.

A QMS is applied throughout a firm, placing all processes in line with similar requirements and laws to provide quality and consistency at all stages.

Comparison Table

Parameters of ComparisonTQMQMS
InventionTQM was created by William Deming, a business consultant whose research had a significant influence on the Japanese industry.Ken Croucher, a British management consultant, came up with the QMS system in 1991.
AimTQM aims to keep all engagement initiatives in the manufacturing process accountable for the final output or service.A QMS aims to consistently meet the needs of the customer.
LeadershipIn comparison, TQM does not provide strong leadership.QMS has a high level of leadership.
RelationsTQM does not pay much credit to the fact that supplier relationships are mutually advantageous.QMS recognizes that supplier relationships are advantageous to both parties.
SystemTQM has integrated business systems.There are no integrated business systems in QMS.

What Is TQM?

TQM is a well-defined technique to increase organizational growth and innovation. It focuses on enhancing the value of organizational outputs, such as products and services while keeping the internal procedures in a process of continuous improvement.

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A whole quality management method views both corporate objectives and statutory obligations. Total quality management, which was initially designed for the manufacturing sector, has demonstrated its potential for various businesses.

Nowadays, it includes medicine, life sciences, and other fields because it emphasizes long-term transformation.

The comprehensive quality management method is not just inappropriate for organizational-level procedures, but also department-level operations.

A coordinated approach like this helps to ensure that the correct business is working toward the same goals, constantly enhancing the activities and processes in each area.

The TQM plan, on the other hand, would be hard to implement without a well-functioning QMS. It is accurate to say that the QMS is an important tool for guaranteeing comprehensive quality control in a company.

“Total” emphasizes the need to improve processes in sectors other than manufacturing (for example, marketing and sales, finance and accounting, design and engineering); “management” emphasizes the need for managers to start managing excellence through financing, education, staff, and self-improvement.

TQM attempts frequently rely heavily on pre-defined quality assurance tools and procedures, even though there is no universally acknowledged strategy.

TQM was popular in the 1980s and early 1990s, but it was eventually surpassed by ISO 9000, Lean manufacturing, and Six Sigma.

What Is QMS?

The quality management system (QMS) is a set of business processes aimed at constantly meeting and exceeding customer expectations. It is in line with a company’s operations and objectives.

It takes the shape of organizational dreams and ambitions, regulations, procedures, documented information, and the resources required to accomplish and maintain them.

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Early quality management emphasized the use of basic numbers and accidental selection to forecast the results of a raw material manufacturing line. Labor contributions were the least expensive input in most industrialized cultures by the twentieth century.

Therefore, attention switched to team interaction and dynamics, particularly early signaling of issues via a process of continuous improvement.

Since both shareholder and customer happiness and value perception have become more linked to these variables in the twenty-first century, QMS has evolved to merge with environmental and openness programs.

The ISO 9000 series of requirements is the most widely used QMS system in the world; ISO 19011 auditing is important to achieve efficiency and sustainability, as well as their integration.

Other QMS are more concerned with long-term difficulties, assuming that methodical thought, transparency, and diagnostic rigor will mitigate other quality issues.

Ken Croucher, a British consultant working on creating and implementing a unifying framework for a QMS inside the IT industry, coined the terms “Quality Management System” and “QMS” in 1991. 

Main Differences Between TQM and QMS

  1. The TQM was developed by William Deming, a marketing consultant whose research used to have a considerable impact on Japanese enterprises, whereas the QMS approach was developed in 1991 by Ken Croucher, a British management consultant.
  2. TQM strives to hold all engagement activities in the production process responsible for the ultimate product or service, whereas QMS aims to fulfill the demand of the consumer consistently.
  3. In contrast, TQM doesn’t provide great leadership, whereas QMS provides great leadership.
  4. TQM doesn’t place much emphasis on the idea that supplier relationships are mutually beneficial, whereas QMS understands that supplier relationships benefit both sides.
  5. TQM consists of integrated business systems, but QMS does not have integrated business systems. 
Difference Between TQM and QMS
  1. https://journals.pan.pl/dlibra/show-content?id=106259
  2. https://www.sciencedirect.com/science/article/pii/S1877042815014408

Last Updated : 17 July, 2023

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