Uber Eats and Doordash is the world’s biggest online food delivery system. Customers can select a wide range of food items listed on their apps to order the food from nearby restaurants.
Both the giants provide door-to-door delivery systems. When a customer orders food from their app, they charge a small fee as a service charge.
Key Takeaways
- Uber Eats is a food delivery platform owned by Uber Technologies, offering quick and convenient food delivery from local restaurants and chains.
- DoorDash is an independent food delivery service with a large network of restaurant partners and delivery personnel, known for its user-friendly app and extensive coverage.
- Both services provide real-time tracking and various payment options, but DoorDash tends to have a wider selection of restaurants and offers more promotions.
Uber Eats vs Doordash
The difference between these two food delivery giants lies in the popularity of the restaurants that are listed on their app when a customer orders a food. It is easy to cancel the ordered food in Doordash as compared to Uber Eats, which doesn’t allow the customers to cancel once the food is ordered.
UberEats is a service provided by ride-sharing giant Uber; their process is simple the rider just has to share the OTP with the restaurant partner to collect the food.
UberEats has eradicated all the cash-related systems from their app now. Whenever the customer orders the food, they have to pay either with their Debit or Credit cards, respectively.
DoorDash is a door-to-door delivery partner of the food, which is basically ordered by the customers from their app. They have both the options to pay either by card or give cash at the time of delivery to the rider.
Doordash began expanding into the international markets and thus providing food delivery services outside North America and parts of Canada.
Comparison Table
| Parameters of Comparison | Uber Eats | Doordash |
|---|---|---|
| Choices of Food | Fewer choices in Non-Metro areas | Wide variety of choices |
| Order Status | A detailed update on order status with live tracking of the rider. | Limited details on the order status. |
| Service Fee | The service fee is higher. | The service fee is less. |
| Payment Structure | Only through Credit or Debit Cards. | Both the options are available either by card or after delivery. |
| Cancellation Policy | Once ordered it cannot be canceled. | They have the option to cancel the food |
What is Uber Eats?
Uber Eats is an American online food ordering platform, which provides the customers an option to order the food by just sitting at home.
Uber Eats is supported by its parent company Uber for providing the on-time delivery of food to its customers.
Customers can read menus check reviews and ratings of any restaurants listed on their apps. Once the food is ordered, customers also have the option to tip their rider for smooth food delivery.
This motivates the rider to deliver the food on time and in a safe condition.
Once the food is prepared, it is cooked and delivered to its customers in the average 30-minutes delivery policy. Uber Eats doesn’t give permission to their customers to the cancellation of food.
The payment infrastructure is only through cards, i.e., Once the payment is made through a Debit/Credit card, it sends a request to the restaurant to accept and make the food ready.
Uber Eats has fewer choices in non-metro areas for their customers. The app provides a limited filtering option when browsing for a particular food item.
Users get a detailed view of order status with the live tracking of the rider once the food is accepted by the restaurant. This gives the approx idea for the user when the food will be delivered.
What is Doordash?
Doordash is also an American online food ordering company that provides a wide variety of food choices from 1000+ restaurants listed on their app.
Users have a variety of choices for a particular food item that is being searched, this because Doordash has tied hands with 1000+ restaurants which provides a variety of choices as compared to Uber Eats.
Doordash charges a lower service fee and gives the option for customers to opt for a free delivery option once the order value reaches above a certain limit as prescribed by the Doordash ordering policy.
They have partnered with the restaurants’ operators to offer food delivery- and pick-up-only service, which gives the option to the user to pick up food on the go.
The payment system is simpler as users have the option to pay either by card, or it can be paid by cash once the delivery executive reaches to deliver the food.
Doordash provides a simpler cancellation policy for its customers. Once the food is ordered, it can be canceled if the restaurant agrees and customers are provided with a refund.
Users placing an order through the Doordash platform are provided with the less order status details, as they are using the Google AI-powered estimation delivery time, which provides the customers to know the estimated arrival of food to them.
Main Differences Between Uber Eats and Doordash
- Uber Eats provides a smaller restaurant selection in most areas, while Doordash offers a larger selection of restaurants in more areas.
- Uber Eats have less availability of food types as compared to Doordash, which offers a wider variety of food choices.
- Uber Eats charges a service fee for placing orders through their platform, whereas Doordash doesn’t charge any fee.
- Uber Eats provides detailed tracking of order status to customers, while Doordash provides the information of expected delivery time.
- Uber Eats customer can pay only through credit/debit cards as compared to Doordash, which offer both card and cash on delivery.
- https://www.atlantis-press.com/article/125965924.pdf
- https://books.google.com/books?hl=en&lr=&id=RuaODAAAQBAJ&oi=fnd&pg=PP4&dq=Uber+Eats+vs+Doordash&ots=W9I3kFsL7P&sig=X1kLwVTbN7_kgIVNu6v5xtQOrBA
Last Updated : 13 July, 2023
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Sandeep Bhandari holds a Bachelor of Engineering in Computers from Thapar University (2006). He has 20 years of experience in the technology field. He has a keen interest in various technical fields, including database systems, computer networks, and programming. You can read more about him on his bio page.
