Difference Between Face to Face Communication and Telephone Conversation (With Table)

In today’s world, there are a lot of ways in which you can communicate with anyone. Earlier, only face-to-face communication was possible, but with the inventions of technology, now we have the phone, emails, SMS, video calls, etc. There are a lot of ways to communicate, and now it has become quite easier and much cheaper to communicate or have a conversation. Whether you are close or a few thousand away, you can easily communicate with your loved ones.

Face to Face Communication vs Telephone Conversation

The difference between Face to Face Communication and Telephone Conversation is that Face to Face Communication is more personal than Telephone Conversation. You can see the person’s expressions and gestures how they are reacting. But Telephone Conversation is cheaper and consumes less time than meeting the person face to face as it will be costlier to visit a person in another city.

Face to Face Communication is a way of social interaction which allows the person to communicate with another person directly. Interaction is physical, and a person can see another person’s behaviour, facial expressions, gestures etc. But when it comes to geographical locations and shortage of time Face to Face Communication may not be the best option. So there, Telephone, emails etc. are preferred.

Telephone Conversation is the most important form of communication in the modern era. Without it, a lot of work may be pending. By using the Telephone, you can talk with someone in a couple of minutes. One must take care of two things while having a telephone conversation, i.e., listening to the person, understanding and then reacting. Plus, there are a lot of factors to take care of while talking on the phone.

Comparison Table Between Face to Face Communication and Telephone Conversation

Parameter of ComparisonFace to Face CommunicationTelephone Conversation
Mode of InteractionIn this, you communicate on a personal level; dialogues are personal and between two people.In this, you communicate on the telephone, not interacting personally but casually.
CommunicationVerbal, as well as Non-Verbal Communication, can be done.Here only Oral communication can be done, not written.
Cost and TimeIt requires a lot of time and is costlier.It saves time and is cheaper.
Taking FeedbackBy observing expressions or behaviour, you can understand, and feedback is not needed.Due to the lack of non-verbal cues, feedback is essential.
GroupsFace to Face Communication is meant for smaller groups.Telephone Conversation can be made in larger groups.

What is Face to Face Communication?

Face to Face Communication is a way of seeing the person in the conversation. It allows us to have good communication, exchange of information between speaker and listener, and both the parties can see each other’s body language, facial expressions, hand movements, gestures and interpret them easily. Now we have the advantage of a video call, although a person may not be physically around.

But you can talk to them and have a Face to Face Communication, all thanks to our modern technology. According to a study, it is proved that almost in our day to day life, when we interact with someone face to face, we have a non-verbal communication of about 93%. So it becomes very important to see the person you are speaking with and understanding the reactions.

Few advantages of having Face to Face Communication are: Reading Non-Verbal Cues, Enhance Productivity, Increase Credibility and develop a relationship with another person. It also helps you to understand people and connect to them at a deeper level.

What is Telephone Conversation?

A telephone conversation is an example of Verbal Communication in which two people or more, by the use of landlines or mobile phones, communicate with each other. It varies from person to person what type of relationship you have with them. If you are talking to your close friends or relative, then it will be casual and informal.

But if you are having a professional telephone conversation, then it will be formal. Now with the option of a Conference Call, you can talk to more than one person at a time. In a telephonic conversation, it is very important that you must listen to the speaker, understand and then react. For a professional call, you need to have a lot of practice and confidence to interact with the caller.

Few factors like your voice, tone, pause, and pitch of the sound also play an important role. One needs to have a command of all these factors to have good communication. Some of the advantages of Telephone Conversation are that you can connect with people in a blink of time, you get immediate feedback, it also plays the role of the equalizer as a person cannot see each other they can speak efficiently without being under pressure etc.

Main Differences Between Face to Face Communication and Telephone Conversation

  1. In Face to Face, you communicate on a personal level. Dialogues are personal and between two people. In Telephonic Conversation, you communicate on the landline or mobiles, interacting casually and in an informal way.
  2. Communication is both verbal and non-verbal in Face to Face. Whereas in Telephone it is Oral Communication.
  3. Face to Face requires time, and it is also costlier, although video call is an exception. While in Telephone Conversation, it saves time and is cheaper.
  4. In Face to Face, by observing expressions or behaviour, you can understand, and feedback is not needed. But in Telephone, due to the lack of non-verbal cues, feedback is very important.
  5.  Face to Face Communication is meant for smaller groups. Telephone Conversation can be made in larger groups.

Conclusion

Both Face to Face Communication and Telephone Conversation have their advantages and disadvantages. Often Face to Face Communication is undervalued and not given much preference in the modern world. Now people are more dependant on Telephonic Conversation as it helps to do a lot of work and solve a lot of problems and the biggest factor is time.

Video Call is the best option when you can’t be physically present and wants to have a face to face communication. Especially in the business world, it plays an important role. But face to face connects you with the person, and you can know the person more deeply.

References

  1. https://books.google.com/books?hl=en&lr=&id=3aAwmlgC7YMC&oi=fnd&pg=PA83&dq=Face+to+Face+Communication+and+Telephone+Conversation&ots=3S9dY3ajbI&sig=-U_dMSuR6V4lWOCWZVV7HupbVh4
  2. https://journals.sagepub.com/doi/abs/10.1177/1461444804041438
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