Microsoft Quick Assist vs TeamViewer: Difference and Comparison

Quick Assist and TeamViewer are cloud-based software that helps make remote connections easier in your daily lives.

Quick Assist is a Microsoft Application that will help two people share a device over a remote connection. TeamViewer is a third-party application purchased to help maintain computers and other devices. 

Key Takeaways

  1. Microsoft Quick Assist is a remote assistance tool built into Windows 10, while TeamViewer is a third-party remote desktop software.
  2. Microsoft Quick Assist is free and does not require any installation, while TeamViewer is a paid software that requires installation.
  3. Microsoft Quick Assist is more suitable for one-time remote support, while TeamViewer is more suitable for regular and continuous remote support.

Microsoft Quick Assist vs TeamViewer 

Microsoft Quick Assist is a built-in feature of Windows 10 that enables users to provide or receive remote assistance to or from another Windows 10 computer. TeamViewer is a third-party software application that can be used on various operating systems, such as Windows, macOS, and Linux.

Microsoft Quick Assist vs TeamViewer

Quick Assist is a Microsoft Windows feature that helps a user in monitoring and operates a Windows computer to troubleshoot issues remotely without physically touching the device.

It has Remote Desktop Protocol as its base. A new Windows 10 tool, Getting Help, allows customers to contact Microsoft directly. 

TeamViewer is software that helps in remote support and online meetings that will allow you to assist clients remotely, remote access, and collaborate with people remotely, all the while staying connected with your devices even when you are helping.

Full encryption is used by all TeamViewer versions. It was first introduced in 2005, and its capability has gradually expanded. 

Comparison Table

Parameters of Comparison Microsoft Quick Assist TeamViewer 
Developer Microsoft TeamViewer 
Release Date 2016 2005 
Use It allows a person to share their device with another person with the help of a remote connection. It helps in the maintenance of computers and other devices. 
Operating System It works on any device which can have Microsoft. Windows, Linux, iOS, Android, macOS. 
Time Limit 10 minutes to establish the remote-control connection after which it is active indefinitely. No time limits. 

What is Microsoft Quick Assist? 

Quick Assist is a cloud-based solution that involves an outbound connection to the cloud service or Microsoft server from the helper’s PC.

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It also involves a different connection from the cloud service to the machine of the person receiving the assistance. The client’s device’s firewall has no open ports. 

Quick Assist is a Windows application that allows you to share your device with someone else over a remote connection. It can be used by your support personnel to remotely connect to a user’s device and watch its display, make notes, or take full control. 

Windows XP and later versions of Windows provided a comparable service called Windows Remote Assistance to help with similar problems prior to the release of Quick Assist in Windows 10, 

Quick Assist is pre-installed on Windows clients but not on Windows Server 2008 R2 servers. The item’s name varies depending on Windows language settings; regardless of language settings, a search for “Quick Assist” in the Start menu will bring up the utility. 

To match users to sessions, Quick Assist requires a code. This allows the donor to gain Administrator access to the recipient’s computer while simultaneously allowing the receiver to view the giver’s selections. 

The feature based on Remote Desktop technology was first available as Remote Assistance in Windows XP. It communicates with various hosts using TCP port 443. 

Microsoft unveiled Remote Help, a more business-friendly version of Quick Assist, in November 2021. While previous versions of Windows 10 allowed users and technicians to log in against Azure Active Directory, this version adds new integrations such as UAC Elevation, Roles Based Authentication, Branding, Conditional Access, Remote Assistance Sessions Reports, ADFS compatibility, and so on. 

What is TeamViewer? 

TeamViewer is computer software that allows remote access and control of computers and other devices. TeamViewer is proprietary software; however, it is not required to be registered and is free for non-commercial use.

It has been downloaded and installed on over two billion devices. TeamViewer is the main product of TeamViewer AG. 

The functionality of TeamViewer varies based on the device and software variant or version. TeamViewer’s basic functionality includes remote access to computers and other endpoints and control and maintenance of these devices.  

The remote screen is accessible to the user at the other endpoint once the connection is established. Both endpoints, for example, can transmit and receive files and use a shared clipboard.

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Furthermore, several functionalities, such as audio and video transfers via IP telephony, enhance team cooperation. 

TeamViewer is a cloud-based platform with amazing features that help securely and remotely access, control, and support any device across platforms. This can be done anywhere and at any time. 

TeamViewer links computers, cellphones, servers, IoT devices, robots, and anything else to our global access network via fast, high-performance connections… even in low-bandwidth areas like outer space. 

The TeamViewer remote access and support platform, which is both flexible and scalable, is the cornerstone of our array of software products, with many use cases and prebuilt connectors with popular IT and business applications. 

teamviewer

Main Differences Between Microsoft Quick Assist and TeamViewer 

  1. Quick Assist was developed by Microsoft, and TeamViewer developed TeamViewer, 
  2. Microsoft Quick Assist was released in 2016, and TeamViewer was released in 2005. 
  3. Microsoft Quick Assist is used to enable a person to share their device with another person with the help of a remote connection. On the other hand, TeamViewer is used to help in the maintenance of computers and other devices. 
  4. Microsoft Quick Assist works on any device with Microsoft, whereas TeamViewer works on operating systems like Windows, macOS, iOS, Android, and Windows. 
  5. Microsoft Quick Assist has a time limit of 10 minutes to establish the initial remote-control connection, after which the connection will remain active indefinitely. On the other hand, TeamViewer has no time limits for the establishment of the connection. 

References 

  1. https://link.springer.com/chapter/10.1007/978-1-4842-5133-1_16 
  2. https://link.springer.com/chapter/10.1007/978-1-4842-7471-2_12 

Last Updated : 27 June, 2023

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15 thoughts on “Microsoft Quick Assist vs TeamViewer: Difference and Comparison”

    • While Quick Assist and TeamViewer are both useful, it’s important not to overlook the strengths of TeamViewer as highlighted in the article.

      Reply
  1. The article presents the use cases and functionalities of Quick Assist and TeamViewer accurately. It’s helpful for potential users of these tools.

    Reply
  2. The article seems to overlook the advanced features of TeamViewer that make it the preferred choice for various users.

    Reply
    • I understand your point. TeamViewer’s extensive functionality and cross-platform support are indeed important factors that the article should have emphasized.

      Reply
  3. This article is very informative about remote access tools. I never knew the differences between Quick Assist and TeamViewer.

    Reply
  4. The article effectively differentiates between Quick Assist and TeamViewer with factual and relevant information. It’s a great resource for understanding these tools.

    Reply
  5. The article explained the technical aspects of both applications very concisely. This has made the comparison easier to understand.

    Reply
    • Yes, it’s great to have such a detailed overview of these tools. I feel knowledgeable about Quick Assist and TeamViewer now.

      Reply

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